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Shipping FAQ

How do I track my order?

As soon as your shipment is confirmed with the carrier, you’ll receive an email containing a tracking number so you can track the delivery status of your order.

If you’ve signed up for an account on our website, you can track your delivery under the Orders section of your user dashboard by following the screenshots below.

If you’ve pre-ordered an item, you’ll receive your order and tracking number via email once the item is available based on its inventory availability and release date.

Note: To expedite deliveries, items from a single order may be shipped in separate packages. If this occurs, you may receive multiple shipment confirmation emails or tracking numbers. You will not be charged additional fees for shipping if your order has been divided into separate shipments.

If you’re still having trouble with tracking or confirming delivery of an order placed on our website, please call (+1) 215-437-9371.

1. Tracking Your Delivery From The Confirmation Email

Screenshot of the Order Tracking Screen

2. Tracking Your Delivery From “My Account”
My Account > Orders > View

View Order Screen

The Tracking Information section can be found toward the bottom of a specific Order just under the Billing and Shipping Addresses.

When will I receive my order?

Orders are shipped Monday through Saturday, excluding federally observed holidays in the United States. Please allow up to two business days processing time in addition to standard delivery time.

Note: During periods of high volume such as holidays and special sales events, there may be a slight delay in order processing. Your business is much appreciated, and we’ll make every effort to process your order as quickly as we can.

For other questions concerning shipping, please contact us. Our Customer Service team will assist you during business hours.

My package arrived damaged or defective. What do I do?

If you’ve received a package that appears to have been tampered with or is damaged, please follow the instructions below to return the item. We will replace the item, or issue a coupon/gift card to purchase another product of your choice.

How to make a return for items purchased on our website:

  1. Sign into your account here.
  2. Navigate to the Orders section. Here you will see a list of recent purchases made on our website.
  3. Click the “Request Return/Exchange” button next to the applicable order.
  4. Select which items you intend to return by checking the box to the left of the damaged/defective product.
  5. Choose the appropriate “Reason for Return” from the drop-down menu.

If you need additional support from us after they begin the investigation process, please contact us. You can also reach our Customer Service team during business hours by phone at (+1) 215-437-9371.

My tracking information shows “Delivered”, but I have not received my order. What do I do?

For standard delivery packages shipped via USPS, please allow 7 business days before contacting the carrier service to report missing items or to initiate a tracing process. Please note, Art History 101 is not responsible for packages that have been delivered to a specified address with confirmation by the USPS.

If you need additional support, please contact us. You can also reach our customer service team during business hours by phone at (+1) 215-437-9371.

Do you offer Free Shipping?

We offer free shipping through USPS on all Domestic (US) orders.

Do you offer Expedited Shipping?

Due to widespread supply chain issues affecting US consumers, and concerns over the reliability of expedited shipping services, we do not offer expedited shipping for purchases made on the website.

If you are in need of Expedited shipping, please contact us. We will do our best to assist you.

Do you ship internationally?

International shipping is temporarily unavailable for purchases made on the website. If you would like to have an order shipped outside of the United States, please contact us.

Where do you ship?

We ship to all 50 states, Puerto Rico, U.S. Virgin Islands, Guam, and APO/FPO addresses.

How much will I be charged for shipping?

Standard shipping within the United States is free for all orders. Charges for additional shipping services are based on your chosen method, when available. Total shipping charges will be displayed at checkout before completion.

Can I change or cancel my order?

If you need to cancel an order, we offer a 30-minute grace period upon confirmation.  After the 30 minute grace period, orders must be fulfilled and can only be returned under the terms and conditions of our Returns & Exchanges policy.

If you need to make changes to your order, please call our customer service team at (+1) 215-437-9371 during business hours.

Can I update shipping information after I've placed my order?

We are able to change the desired Shipping Address before your package has been accepted by our shipping carrier. If you need to change the Shipping Address for a specific order, please call our customer service team at (+1) 215-437-9371 during business hours.

Do I need to sign for my package?

You’ll only need to sign for a delivery if your order exceeds $200. If you refuse delivery of an order you placed, it will be returned to our warehouse.